Frequently asked questions
How do I make a purchase?
placing the order
To place an order it is necessary to connect towww.madoga.es,and register as a user, completing the electronic form that appears in the store at any time and following the instructions indicated therein. After registration, and to proceed with the purchase of products, you must add the product you wish to purchase to the basket, according to the instructions on the screen, completing the supplied order form for this purpose and validating it._cc781905-5cde-3194 -bb3b-136bad5cf58d_It is essential that the form data is correct, sinceMADOGA MDG will exactly reproduce the writing, without modifying letters, capital letters, punctuation marks, etc.
Payments and shipments
.Shipping costs.
Shipping costs are free on orders over €70 when you do not exceed this amount, the costs are of €5 for any order_cc781905-5cde-3194-bb3b-1358bad5dec5 amount.
For shipments to the European Union, shipping costs are free on orders over €120 los shipping_costs for any order_cc781905-5cde-3194-bb3b-136bad7138bad5c_less amountf -5cde-3194-bb3b-136bad5cf58d_they have a cost of €20
In the event that the shipping data is incorrect, the cost of a new re-dispatch of the shipment will be borne by the customer.
All the specifications, and other details that the buyer wants in the product, must be transmitted at the time of placing the order. In case the client does not specify his customizations,MADOGA MDG will choose the details by default, without the client being able to reject it.MADOGA MDG will not be obliged to request the customer the data that may be missing in their order for the manufacture of the product. However,MADOGA MDG may, in cases where it can detect an error, contact the client at the email that he has provided in the form to request clarification of the information that may be missing. In this case, the delivery period will be suspended, and will resume when the client responds to the request made byMADOGA MDG Yes in the previous case, and after 60 days have elapsed since the request for additional information byMADOGA MDG, the buyer does not send any response, the order will be considered canceled, and the price will not be refunded.
The validation of the order by the client expressly supposes the knowledge and acceptance of these general contracting conditions as part of the conclusion of the contract. Unless proven otherwise, the data recorded byMADOGA MDGconstitute the proof of the set of transactions carried out betweenMADOGA MDGand their clients.MADOGA MDG will file the electronic document in which the contract is formalized and it will be accessible. Once the purchase is made, the user will receive an order confirmation by e-mail including the purchase invoice.
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Payment Options and Secure Orders
MADOGA MDG offers you various means of payment so that you can choose the one that best suits you or best suits your needs:
Payment by Credit Card: you can use Visa or MasterCard. If you make the payment with VISA or Mastercard. In the event that the POS informs of the refusal of the card, the order will be automatically cancelled, informing the customer online of the cancellation. For payments made with cards issued outside of Spain, it is necessary that the issuing bank is covered by the Secure Electronic Commerce Security Protocol (CES). Payments with cards that do not meet this requirement will not be accepted.
Payment by bank transfer: You can make your payment by transfer, this must be done within a maximum of 5 days, otherwise we will understand the withdrawal of the purchase, once the transfer is effective, the order will be will put in course
Cash on delivery: You can pay for your purchase when you receive it at your home. This payment has an increase of 3% on the value of the purchase for management expenses, and which will be reflected in the total amount of the purchase.
Payment through Paypal: You can pay for your purchase through your Paypal account.
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Refunds and Returns
Right of Withdrawal and Returns
If you don't like your jewel, you can return it to us within the following 7 calendar days since you received it and we will exchange it for another one or we will refund the amount in the same way in which the payment was made, In this case, we inform you that the shipping costs are borne by the customer. We do not accept returns of engraved or personalized products such as: wedding rings, engagement rings, personalized pendants, slaves or medals.
In case of change, you can request that our agency carry out the collection, in which case the shipping costs will be paid upon receipt of the new order, if what you request is a return, the shipping costs will be subtracted from the refund of the purchase amount . The refund of the purchase amount will be made effective within 5 to 7 working days.
Only returns previously authorized byMADOGA MDG. To request this authorization, the client will notifyMADOGA MDG within the stipulated period, through the return form, your wish to exercise the right of withdrawal from the contract. The order must include the_cc781905-5cde-3194-bb3b -136bad5cf58d_factura del mismo that you can download from your client area once it is accepted.
The amount of the purchase will be returned in the same way in which the payment was made as long as the jewel is in perfect condition and has not been used.
Regarding the use of product warranty,MADOGA MDG reserves the right to estimate the same according to the use and state of the product and not to accept the return or to pay a lower amount in case the article does not arrive in perfect condition.
In case of a product that does not correspond to the one purchased,MADOGA MDGwill be responsible for the shipping and return costs and the shipping of the new product. In the event of errors or non-specifications attributable to the buyer when placing the order, the latter must bear all shipping costs.
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Privacy Policy
For the purposes of the provisions of Organic Law 15/1999, of December 13, Protection of Personal Data, as well as RD 1720/2007 of December 21, which approves the regulation that develops the LO 15/1999,MADOGA MDG informs you of the existence of a personal data file created by and under the responsibility ofMADOGA MDG with the data obtained from the websitewww.madoga.es.The purpose of said file is to manage your contractual relationship with us, as well as to carry out your own promotional and advertising activities or those of third parties by any means, including sending commercial messages through SMS, email, and postal mail, etc., which may be of interest to you, based on the study and segmentation of the data collected while browsing the website of the data provided by filling in any form, as well as those derived from the commercial relationship or delivery of the purchased products. If you do not wish to receive advertising, you only have to enter your account and deactivate the sending of Newsletter and information. In compliance with the provisions of Organic Law 15/1999 of December 13, customers and users ofwww.madoga.es. can, at any time, exercise their rights of access, rectification, cancellation and opposition to their personal data by communicating it in writing by sending an email to the addressmdg@madoga.es Customer Service Department, where the name and surname, username and email with which you registered will be indicated, and in both cases attaching a photocopy of the user's ID. In the event that the data provided is associated with a purchase, Spanish legislation obliges us to keep it for at least six years, so it cannot be deleted or rectified even if the client requests it.MADOGA MDG undertakes to use the data included in the file, to respect its confidentiality and to use it in accordance with the purpose of the file, as well as to comply with its obligation to save it and adapt all measures to avoid alteration, loss, treatment or unauthorized access, in accordance with the provisions of the Regulation of Security Measures for automated files containing personal data, approved by Royal Decree 994/1999, of July 11.